Refund & Return Policy

Due to the nature of our fresh, handcrafted bakery items (Ma'amoul, Baklava, Kunafa), we cannot accept returns. However, if there is an issue with your order - wrong item, damaged, or not as expected - customers must contact us within 48 hours of delivery for a replacement or refund where appropriate.

• Returns accepted within 7 days of delivery.
• Items must be unused and in original packaging.
• Return shipping is the customer's responsibility unless the item is faulty.

• Processed within 5–7 business days after inspection.
• Refund is issued to the original payment method.
• Sale items are non-refundable.

• If an item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return.
• If the item was not marked as a gift, the refund goes to the original purchaser.

Please include your order number with any return shipment.